Refund Policy

Refund Policy

At Anivawebs, we are committed to providing high-quality digital marketing services designed to help businesses grow. We value our clients' trust and aim to maintain a transparent and professional service experience. This Refund Policy explains the terms and conditions that apply to refunds for our services.

1. Services Covered

This Refund Policy applies to our digital marketing and online growth services, including but not limited to:

• Search Engine Optimization (SEO)
• Pay-Per-Click (PPC) Campaign Management
• Social Media Marketing (SMM)
• Content Marketing
• Local SEO Services
• Website Optimization
• Digital Marketing Strategy

2. No Refunds for Completed or Initiated Services

Due to the nature of digital marketing services, which may involve significant time, resources, planning, third-party expenses, advertising budgets, and specialized work, refunds generally will not be provided for services that have already been initiated or completed.

3. Eligibility for Refunds

Refund requests may be considered under the following circumstances:

• The agreed service has not been initiated within ten (10) business days after payment, unless a different start date was communicated or agreed upon in writing.
• A duplicate payment was made as a result of a technical or processing error.
• A mutually agreed service cannot be delivered due to circumstances that make performance reasonably impossible.

All refund requests are subject to review and approval by Anivawebs and may be evaluated based on the applicable service agreement.

4. Non-Refundable Services

The following services or expenses are generally non-refundable once work has commenced or the applicable deliverable has been provided:

• SEO services after the initial report or agreed work has been delivered
• Paid advertising campaigns after advertising spend has been allocated
• Content creation services after a draft or completed content has been delivered
• Customized marketing strategies after they have been prepared and shared
• Third-party costs or fees incurred on behalf of the client
• Services that have been completed and approved by the client

5. Refund Request Process

To request a refund, please contact Anivawebs through our official contact information and provide the following details:

1. Your invoice, order, or project reference number
2. A clear explanation of the reason for your refund request
3. Any relevant supporting documentation or evidence

Our team will review the request and generally respond within seven (7) business days.

6. Processing of Approved Refunds

If a refund is approved, it will generally be issued using the original payment method used for the transaction.

Depending on your bank, credit card company, payment processor, or financial institution, it may take approximately five (5) to ten (10) business days for an approved refund to appear in your account.

7. Cancellation Requests

If you wish to cancel a service, you should contact Anivawebs as soon as possible. Cancellation does not automatically guarantee a refund. Any refund or outstanding balance will be determined based on the work completed, services initiated, third-party costs, and the terms of the applicable service agreement.

8. Third-Party Advertising Costs

Advertising budgets paid to third-party platforms, including advertising networks and social media platforms, are separate from Anivawebs service fees. Once such funds have been committed or spent, they may not be refundable by Anivawebs.

9. Changes to This Refund Policy

Anivawebs reserves the right to update or modify this Refund Policy from time to time. Any revised version will be published on our website and will become effective upon posting, unless otherwise stated.

10. Contact Us

If you have questions regarding this Refund Policy or would like to submit a refund request, please contact Anivawebs through the official contact information provided on our website.